I called and spoke to a representative at Netflix to explain to him a technical issue that is happening within the app-I think. I was trying to download some episodes from the TV Series- The Originals. That series has 5 seasons with at least 13 plus episodes per season; since I believe that’s too many to download, I’ve been downloading as I go. So, I had already successfully downloaded 10 episodes from season 4 they’ve been in my downloads for weeks! However, when I tried to download episodes 14 – 16 from season 3, I’ve been having some issues. I successfully downloaded those 3 episodes today, and within 10 minutes those episodes just disappeared from my download tab; when I downloaded them the first time, there was an orange circle with an exclamation mark inside of it appear on the download tab. When I clicked on it, it said ‘this title can only be downloaded 1 more time’ (which I think was ludicrous because that was the first time that I EVER downloaded this-and all the other episodes). So, I proceeded to download them, and they downloaded successfully! It had a white checkmark by the episode and I could see it in my download tab! Then, I don’t remember how much time passed by but I would say no more than 20 minutes, those 3 episodes just disappeared from my download screen when I look back at the series- it looks like those episodes were never downloaded! So, when I tried to re-download them, that same orange circle appeared but with a different message; this time it said ‘you have reached the yearly download limit for this video. (10016-22007)’. Seeing that is obviously a mistake, I went ahead and look up Netflix’s number called them up! The gentleman I talked with, sorry but I didn’t catch his name, wasn’t helpful AT ALL!!! He ended escalating it to the technical department they had me do a lot of troubleshooting in both the app on the device that I was using. Both the app my device was fine as far as any apps software updates- they were all up-to-date and I had plenty of free storage in both areas. Then he was informing me how some series have maximum times that you’re allowed to download them and if you cancel a download and if it leaves the screen, then that counts as a download. I told him that was total BS because the reason that I would cancel a download is if there was an issue with it in the first place it disappearing is not normal and that’s not my fault! I went on to inform him how I’m a paying customer and if that’s how you’re going to do me then I need a refund in which case he said that they don’t give out refunds for that. The whole time he was in communication with the technical department asking me to do some troubleshooting that they’re asking him to ask me to do. It just seemed like he tried to pile on more problems than solutions which were ******* me off to no end! I asked to speak to someone else higher in management which he wouldn’t. I was on the phone with him for almost an hour the most he did was escalate the issue to their technical department and he said that it may take a while for them to investigate it and since this wasn’t a common issue, then I wouldn’t hear back from them even when I told him that I wasn’t going to download anything else, because I’m afraid that my download will vanish again until the issue gets resolved! I even told him that this wasn’t the first time that I had a download vanish from the download screen! It was a different series but this series didn’t have a download maximum, I just had to keep re-downloading it. So, I asked him if he could just appease me and put in the comment section, to the technical department, that customer would like either a callback or an email action to let me know the outcome of their investigation. He said, ‘yes, I can put that but it’s very doubtful that they’ll reply’; at which point I told him that I don’t care, just put it down anyway because just maybe they’ll be a Good Samaritan that will reply. First, he should have been more sympathetic to my issue; he had a normal nonchalant attitude. He should have offered more solutions than problems to my issue, and he should have gladly taken my information down for either a callback and or an email reply. How am I supposed to know if they found a solution to my problem without any correspondence from them at all?!? I specifically informed him that I wouldn’t download anything until I know that the issue has been resolved! His response was, not all the series movies have maximum download limits on them; I told him I know, but I’m talking about the ones that do download disappearing! I told him that I don’t want to keep having my blood pressure rise over this and keep getting frustrated about it.
Where Bad Business is Exposed!
