Google Phones — No resolution has been provided

I purchased a pixel 3a XL phone from store.google.com in 19th may 2019. On 10 September, I had some issues with the phone’s headphone jack(no sound in earphones). So I called the pixel and as the phone was less than 6 months old and was under warranty they told me to bring the phone to UbreakIfix store in Rochester, NY. I was busy at that time so I did not go immediately. On 16 october 2019, my phone’s screen stopped working and there was no display. Hence I took the phone to the UbreakIfix store as suggested by the pixel phone team. The executive at the store contacted google for some parts required for repairing and then google team told him that they will call the and send a replacement phone. Soon after I got a call from pixel and they took me through the process of ordering replacement phone which is free because my phone was under warranty. The process involved me ordering new phone from the website. They said that there will be an authorization hold on my credit card for the cost of the phone which I will get back once i send back the old faulty phone to the address they provided in the return shipping label THE PROBLEM: The return shipping label and the RMA return order ID is generated by google’s software automatically. For my case the software generated an RMA and return address for a center in India. But I am in USA for last 3 years and I got both the phone delivered to US address and even payment was done by US bank credit card in dollars. when I called the pixel team, saying that I cannot send the phone to India as it requires duty taxes and stuff. They realized their software’s bug and mistake. They told me they will send me new RMA and shipping label in few days. BUT IT HAS BEEN 46 days and no resolution has been provided. THEY HAVE ALSO CHARGED MY CREDIT CARD FOR THE SECOND PHONE and are not providing refund. I am a student and 517 dollars is a big deal for managing my finances. below are some conversation with pixel executive: Hi Thanks for contacting Google. I’m sorry if it took me some time to reply to your email. Allow me to answer your questions accordingly. 1.) whose fault is this? Mine or Google or store.google.com? – When it comes to the failure to return the defective device – it is due to the error on the processing end of Google for providing the proper shipping label. 2.) I am a student, and I cannot afford to pay $517, store.google.com has already charged my credit credit card and because of that I was charged an overdraft fee. Who is responsible for the overdraft fees ? – We at Google don’t have any control about the policies that your financial institution imposes on your account. 3.) I have loaned money of $517 from a friend, Please provide me a maximum time it will take for the resolution, so that I can give a date to my friend for returning his money back? – We always ask our understanding for situations like this that goes beyond our normal procedure that this will really take some time. Our expectation is within 3-5 business days but will keep you posted for any updates if provided. 4.) According to you, why was I unable to send the phone back before the 11 November deadline? – This is due to the rare and unfortunate error on our system regarding the processing of your return shipping label. 5.) According to you, whose fault is it that I was unable to send the phone back before the 11 November deadline? – Same answer as with question number 4. Thanks! Ardlon Deo The Google Team