Cintas Corporation — Do not trust them

ON FEBRUARY 25 2019 WE SIGNED AN AGREEMENT WITH “CINTAS”. THE OWNER WHO SIGNED THE AGREEMENT DOESN’T SPEAK ENGLISH, SO HE DIDN’T READ THE AGREEMENT BUT THE SALES REPRESENTATIVE VICTOR H SPEAK SPANISH AND TOLD THE OWNER THAT THIS IS NOT A CONTRACT AND WE CAN CANCEL THE SERVICE ANYTIME WE’RE NOT HAPPY. FROM FEBRUARY UNTIL NOVEMBER WE HAD A DRIVER NAMED JIM, WHICH WAS RUDE WITH ALL THE EMPLOYEES, DIDN’T GREET, WAS RACIST, DIDN’T BRING ENOUGH UNIFORMS ETC. SO ON NOVEMBER I CONTACTED CINTAS TELLING THEM WE WANT TO CANCEL THE SERVICE. NEXT DAY A REPRESENTATIVE NAME MACKENZIE H WAS PRESENT AND SAID THAT WE HAVE A CONTRACT WITH THEM FOR 5 YRS, AND WE EITHER PAY THE BUYOUT PRICE ALMOST 10K$ OR KEEP THE CONTRACT WITH A MINIMUM OF 55$/WEEK. FIRST OF ALL, WE DIDN’T KNOW WE HAVE A CONTRACT WITH THEM, WE WERE LIED FROM THE VERY BEGINNING AND SECOND WE SAID OK WE WILL GIVE YOU ANOTHER CHANCE AND ACCEPT YOUR SERVICE WITH THE MINIMUM OF 55$/WEEK. SO THEY ASSIGNED A NEW DRIVER. ON MONDAY NOV 18 THE NEW DRIVER CAME IN AND BROUGHT NEW FLOOR MATS, AND ON TUESDAY THE PREVIOUS DRIVER CAME IN AND TOOK ALL FLOOR MATS WITHOUT REPLACING THEM. SO WE’VE BEEN OUT OF FLOOR MATS FOR 3 DAYS. I TEXTED MACKENZIE AFTER 3 DAYS AND ASKED WHERE ARE OUR FLOOR MATS, NEXT DAY SHE SENT NEW FLOOR MATS. ON MONDAY NOV 18 2019 I ALSO TEXTED THE LADY ORDERING SOME PRODUCTS WE WANT TO BUY, AND TODAY IS DECEMBER 4 AND WE STILL DIDN’T RECEIVE THOSE PRODUCTS. ALSO FOR THE WEEK WE WERE OUT OF FLOOR MATS WE HAVE TO PAY. SO AFTER GIVING THEM A 2ND CHANCE THEY FAILED AND DON’T KEEP THE PROMISES FROM THE “CONTRACT”. NOW WE ARE STUCK WITH A CONTRACT FOR 5 YEARS, WHICH NOBODY TOLD US ABOUT. WE EVEN TALKED TO THE SALES REPRESENTATIVE VICTOR H HE SAID IS HIS FAULT AND WILL DO HIS BEST TO HELP US BUT HE HAS NO POWER TO RESOLVE THIS ISSUE. WE ALSO SENT 2 LETTERS TO CINTAS OFFICE ABOUT OUR ISSUE AND NOBODY COULD HELP IS, THEY SAID EITHER WE PAY THE BUYOUT PRICE OR WE KEEP THE CONTRACT. WE WOULD APPRECIATE IF BBB CAN HELP UP END THIS “CONTRACT”. THANK YOU