I have several complaints to make: 1. At the time of the purchase in 2020 Feb, the Tiffany staff mentioned that the ring will be serviced for free. She will also send us a companion gift (a pair of glasses) via mail. However, we never received the gift and there was no explanation from Tiffany when I followed up recently. I also found out that repairing the ring costs $275. What the staff told us was not true. 2. I sent the ring to repair because the diamond is coming off from the prongs. I’ve only wore the ring a few times since I purchased and wondered why the diamond was coming off the prongs. After some research, I found out that the material used for this ring – platinum is easily scratched and bended. Many many customers experience this and yet Tiffany never informed a customer of this risk. On multiple occasions, Tiffany is not being truthful to the quality of their products and their promises. 3. I emailed Tiffany regarding the above complaints on Dec 30, 2022 and only got a response from them in late Feb. They offered a discount of $75 for the repair service but didn’t specify how I can proceed further to have my ring serviced. I was traveling in March and missed the deadline they gave which was Mar 14, 2023. Now they refuse to provide any discount to the service. I waited for almost two months for them to get back to me and now because I missed the deadline (due to their misleading messages) they are revoking the offer. This shows very poor customer service and reluctance to work with customers on a resolution.
Where Bad Business is Exposed!
