Contacted Google about a suspension to my Google Pay account. I filled out the form and sent my ID as requested, never heard back from them. Only way to contact them was through chat. If you call the number they give you, it hangs up if your issue is outside the two issues the automated system prompts for. During th second chat interaction, they were giving me the run around prompting me to visit the same FAQ page that got me to the chat in the first place. There was no way to speak with a specialist or a supervisor, no way to speak with someone on the phone. This is no way to treat loyal customers, but where do you go? They’re basically a monopoly. I would hope something is done to make them improve their customer service, with the amount of revenue they make, the least they can do is have the common courtesy to speak with their customers over the phone! Thus far nothing has been accomplished on my isse and I sit here waiting on an email!
Where Bad Business is Exposed!
