The Moto G7 I received from Google Fi has atrocious audio during video recording. Devices were exchanged, problems continued. This is my only option. I purchased a Motorola G7 from Google Fi in March. I discovered the audio, upon reviewing videos I had recorded with the camera, sounded tinny and distorted. I contacted Google Fi customer support and went through a rigmarole of troubleshooting procedures. At the end of the discussion, I was asked to reset the phone to factory settings to determine if the issue could be fixed this way, to no avail. A phone is a very personal thing: it contains all of ones pictures, important files, personal information, and personalization. Although I was able to back my data up, it is still a huge inconvenience to have to start from scratch with a new phone, especially when the replacement device has the exact same problem. I quick search reveals that this is a ubiquitous problem with Motorola G7’s: I was seriously reluctant to go through with the request, but after asking the customer service rep, Sara, what would happen if I continued experiencing the same problem, she assured me that she would ship me a new Moto G7. I was still hesitant, and asked her what would happen if the problem STILL persisted with the new device – and she assured me that they would get me a device that didn’t have this problem. I finally agreed to do the factory reset, being satisfied that, even if the replacement device continued with the same issues, “they would ensure I got a device that worked properly.” Following this, I set up an exchange for a new Moto G7. Today, I received the device. First thing I did after powering it up and going through the startup process was open the camera to do some filming. Sure enough, the sound was the same: tinny, distorted, and atrocious. I immediately opened Fi support and spoke to Bhavista. I explained the issue and she said that there was nothing further that could be done besides another exchange of devices – the SAME device that has been proven defective twice now. I informed her that that was absolutely not acceptable – I’ve already gone through the rigmarole of troubleshooting to find that the problem persists across multiple devices. Call me crazy, but I really am not interested in subjecting myself to the roller coaster of swapping devices every 2 – 3 days only to receive the same, defective, crappy device and outcome.
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