I purchased a Pixel 6a because of the great trade in values being offered. Specifically I had an iPhone se 2nd Gen that had barely been used and kept as a backup phone. I placed an order on August 10th. I received the trade in kit on August 17th, trade in and mailed back the phone in their trade in kit, completely reset, without sim, in like new iPhone se physical condition on April 20th.Tracking shows on August 26th that shipping has been delayed. On September 7th I received two emails stating the phone has been received quickly followed by an update that zero dollars would be credited. I contacted Google support and provided them with the box photo showing the phones IMEI, serial number etc. Following up, I was now told today the box they received was empty. All of this has occurred with tracking number still not showing any change in status. I’m completely baffled. The phone has either been lost, stolen, or there has been a mixup at the trade in facility. Why would I logically send an empty box? For all I know, based on the tracking, the package was never even delivered. If the box received was empty they need to file a claim with the post office. I would have never even bothered to buy the Pixel if I didn’t believe I was going to receive a full $285 refund as I was told. Google needs to look into this further and give me the refund promised.
Where Bad Business is Exposed!
