Google — Google swallows money

I don’t know what happened. All my orders in Google were refunded, and then my account showed us $1500, but the balance of the account could not be used. I submitted an application and failed to pass the verification. I asked by email but did not tell me what to provide, including my orders in June, all were cancelled and refunded Now I have a sum of money in this account, but I can’t use it. This is illegal. Is this how Google swallows money? I ask Google to unlock my account so that I can use it normally

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