I have been requesting supervisor call backs for 3 months, and have intentionally be blocked from cancelling my account. I have had regular complaints requesting a supervisor, from Google Fi. Over fifteen supervisor requests are logged but NONE have been returned. Google Fi refuses to comment on the technical error that is causing my service to not receive incoming calls from government agencies or hospitals, as well as commercial lines. This has never been properly troubleshooted, and the attempt to block me from resolution is Clear and Apparent. In total time dedicated to this is estimated to be over 17 hours between chat and phone services. I have requested a supervisor contact to discuss the fact that I have not received the proper service, as I am still missing these calls and it has been several months without technical support resolution or assistance. I have never received an update on the status of such “technical issues”. -Supervisors have constantly forced me back into a waiting status for technical support, regardless of the request, Via email. -New tickets are completely disregarded, as all agents are pointing to “wait for supervisor callback”, as they have stood behind over three months. Regardless of the request. -I am being refused transcript copies with times and dates of service requests. Even though staff members are confirming they will send over transcripts, they do not at the end of conversations. So I have maintained my own copies of those that were available. When requesting copies, I have been delayed over an hour before a staff member assisted, and limited dates of service. After requesting dates of service requests, I was told I had to wait for the supervisor to proceed. -After an argument over being told “we have to wait on the supervisor” after over 2 months of waiting on the same. I received a call back from a personal number overseas, which I now believe to be Google Fi, but instead of assistance the person LAUGHED through the phone, at 3 am eastern standard time. -My account was “terminated” by a “technical error” after yet another instance of customer support intentionally delaying me, and stating supervisors will call me back. Another technical support agent back peddled on this, and now I am not sure which is telling the truth. I would ask a supervisor, but you know. We cannot terminate my account until a supervisor can discuss the both Credit and Debt on the account. By closing my account the staff member would have intentionally created a situation where a credit would be lost, and the phone’s remainder of charge would be billed to my account. -After speaking with a represeative today i waited for 2 hours 30 minutes for a supervisor to com onto the line before being hungup on. 60 minutes yesterday. 30 the time before that. – After reestablishing contact with an agent, it was confirmed i have no supervisor requests pending. This agent submitted a request, today.
Where Bad Business is Exposed!
