Hello, this is in regards to Google Fi, Google’s cell phone provider. I recently had damage to a Google Pixel 3a that I had purchased with google fi. I also was paying for a replacement plan with them. I placed an order for a replacement device and received it in short order. i wiped the old device and shipped it back the same day. However, my new device wouldn’t activate. I keep getting an error ID:D003. After a 3 hour chat with tech they said I needed to have tier 2 involved. They said it would be 24-48 hours before they would get back with me and that it would be via EMIAL. 72 hours later I received the first email where they asked me if I had rebooted the phone after my sim card was installed! This was a simple thing that a new employed would be able to handle. Currently, 8 days later, my phone is still not active. No credits have been applied. The latest email says it will be another 72 hours till an engineer can review the data I sent them, and they will not let me out of my service without paying off the device in full. I asked if I can simply return the NEW device I got as a replacement and close my account and that was met with a no. I HIGHLY WARN individuals that the service and Google Fi is a nightmare. Do not buy a device from them as they will keep you trapped in their service that you cannot get yet will pay for.
Where Bad Business is Exposed!
