Dear Sir Madam,
I am writing to you to raise an issue about: Travel Agents
The issue that I have experienced was: I booked a flight from Budapest to New York (JFK) (airline booking reference: QIU56O) on February 19 2022 via eDreams. Flight details: March 30, 2022, Budapest – Zurich (Swiss International Airlines LX2251), Zurich – JFK (Swiss International Airlines LX14. April 5, 2022, JFK – Frankfurt (Lufthansa LH401), Frankfurt – Budapest (Lufthansa LH1334).
I paid for additional products: Cancel for any reason guarantee, policy number 8828830383.
I requested a cancellation for the above booking via eDreams on March 9, 2022. I received an email from eDreams about processing my cancellation. I tract the status of the cancellation using eDreams app and it says request pending airline authorisation. The status has been the same for more than 4 months. Reaching out eDreams via customer service email I get no further information about the status of my cancellation.
It occurred on: 09032022
This meant that I do not know when I will get back my money or I will ever get my money back.
Get me information about the date I will get my money back.
I look forward to your response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.
Yours faithfully,
Zoltan Nemeth
Booking Reference 8828830383
Mikszáth Kálmán utca 4,
Pecöl
9754
Refund the amount by transferring to the following bank account:
Zoltan Nemeth account holder.
Bank account number: 1177343200814779
Bank: OTP
IBAN HU28 1177 3432 0081 4779 0000 0000
BICSWIFT OTPHUHB
