As a frequent online gambler I decided to try Draftkings Casino. This past weekend I had time and decided to do quite a bit of gambling. I used my regular means but also had a number of e-gift cards which i decided to use and get rid of. I don’t keep any gift cards that have been used so i deleted them from my email once used. On Monday i receive a note saying my account is restricted due to questionable activity this weekend. I needed to send a selfie with my drivers license. Once i did that i received another one stating i needed to send back statements for 3 cards i used. One card i was able to send but the other two were e-gift cards and had been deleted after use. (Who keeps them when they are no longer good?) Anyway i explained that and they refused to reactivate my account until i send those bank statements. They were E-Gift Cards!!! I asked for an email address for an executive management team member and they have refused. Now it’s the principle of the idea they are saying its mandatory that i send them something i don’t have or lose privilege. While their customer service leaves a lot to be desired i wonder if Foxwoods realizes they are loosing customers due to the inflexibility and rudeness of the customer service at Draftkings casino. In looking at the reviews it is noticeable that their customer service is rated very poorly, you would think they would work with their customers. As explained to them, i use many different credit cards they could ask for but they are only asking for the e-gift cards that are no longer valid as they have zero balances thus were deleted. they should reinstate the account but obviously as other casinos note that if you use an egift card you don\’t always keep them. You can\’t prove what you no longer have. The cards were honored so i don\’t know what their problem is.
Where Bad Business is Exposed!
