I WAS IN THE STORE 16163 on 07072022 at 10:59:12 MADE A PURCHASE IN THE AMOUNT OF $64.77. CASHIER STATED THAT THE SALE DID NOT GO THRU AND HAD ME USE MY DEBIT CARD THE 2ND TIME. WELL THE SALE DID GO THRU AND NOW I HAVE BEEN CHARGED TWICE. TRAVELED TO MY BANK GOT A COPY OF MY STATEMENT ALONG WITH MY RECEIPT AND WENT BACK TO THE STORE. THE STORE MANAGER ON DUTY HAD NO CLUE WHAT TO DO, GAVE ME A PHONE NUMBER TO CALL, WENT OUTSIDE AND CALLED DID NOT WORK. WENT BACK INTO THE STORE AND SHE DID NOT EVEN KNOW THAT THEIR STORE PHONE WAS NOT WORKING. AGAIN WAITED AT LEAST ANOTHER 20 MINUTES AT LEAST AND SHE COMES OUT AND SAYS SHE TALKED TO SOMEONE AND THEY HAD NO IDEA WHAT WAS GOING ON. JUST WAIT 7 TO 10 DAYS TO SEE IF I GET MY MONEY BACK. CAME HOME AND CALLED HOME OFFICE FOR DOLLAR GENERAL AND AGAIN GOT NO SATISFACTION. TICKET 2010883850 WAS TOLD WAIT 3-5 DAYS FOR MY MONEY BACK. IS ANYBODY GOING TO DO ANYTHING ABOUT THIS?? I WOULD LIKE TO BE COMPENSATED FOR MY TIME, GAS AND INCONVENIENCE OF ALL THIS IN THE FORM OF A GIFT CARD TO DOLLAR GENERAL
THANK YOU
APRIL BANACH
584 PORTER LYNCH ROAD
NORWOOD NY 13668
PHONE NUMBER 315-212-8016
I have a double charge of 17 .71 on my debit card at a terre Haute Indiana store #4504 on aug 1st,2022. It was at a self service register, it asked for my pin numbers then after it processed, it went back into check out mode as if I never used the card so I ran it again. So to avoid this I suggest you use a credit card.
I emailed the company but no reply yet, so I will go to the store with printouts in a couple of days.