I started the purchase process on 11922. I took out a third party loan, sold my current car to Carvana. Date of delivery was set for 111222. Carvana drops the ball and does not call my bank to verify the check (that I have in my possession) and the delivery gets moved to 112122 at noon. I spend over 2 hours on the phone to ensure everything was good to go. I took off work. I received a text this morning stating that my car would be delivered in a couple days and listed 1121 at 12. Tonight at 6:15 I received a text an email saying the delivery is having an issue and won’t be here until 1125 at 4:30pm. I called and I texted. They would not allow me to speak to a supervisor. They said that was all they could do. I am so beyond stressed out and have spent more time on this purchase than any other far purchase I have ever made. Be careful buying from Carvana. I would look somewhere else first. Expedite shipping. I was told this morning the vehicle would be here Monday at 12. I would like the vehicle to come when it was supposed to arrive. I have taken an entire day off of work and have spent hours of my personal time on the phone and texting with advocates. I took out a loan and have a large check here for the amount of the jeep. I sold my vehicle. My credit has been impacted due to taking out a loan. I have spent too much time on this and would like to just the vehicle in my possession so that I can enjoy the holidays. This is now the 3rd time my delivery date has changed This has been a nightmare.
Where Bad Business is Exposed!
