On 72622, I received a call from Amber in the customer protection department about a wire I sent for $50,000 tp Coinbase for investment purposes. I was then informed my account including savings would be frozen. This was 3 weeks ago and I’ve been calling their number and emailing them without the courtesy of a return call. I’ve been told time and time again that there is no timeframe and I know an investigation typically takes about 3-4 weeks. I’ve also filed a complaint with the New York State Department of Consumer Affairs and NYS Dept of Financial Services and will be filing an additional complaint with the Better Business Bureau. I would like this matter resolved and the money either transferred to my external account or mailed to me. Release the funds to me either electronically to my external account or have a cashiers check mailed to me.
