I moved from my property in June. I requested the services be canceled and was willing to pay the early termination fee. I had moved in a renter to my property and they were fine leaving the service so that I did not have to pay the termination fee. I called and explained the situation and was told that the cancellation request was discarded and they would be able to resume services at a discounted price of $50/month. I was told that a technician would have to come out and reinstall it. First visit costed me $25 or something. To no avail, however. There was a miscommunication between my renter and whoever they sent, and nothing was done – still charged. I have called multiple times over the same c*** and have gotten no where. I had an appt today (I have the email) and my renter agreed to stay home for the day so they could get it all set back up. I called to make sure they were coming since its the end of the day and was told that the appt was cancelled. I have NO information regarding this cancellation. I either want the plan discontinued at no cost or it reinstalled at an even more discounted price. I have literally never dealt with a company that acts this incompetent to get things done. HUGE inconvenience to both me and my tenant. Current fees, which are late are still on the account of around $530. I was told not to pay these as the correct amount would be shown when the installation was completed.
Where Bad Business is Exposed!
