In the fall the sump pump that the Basement Doctor installed and has been maintaining for 4 years or so started making a lot of noise. In December, I paid them to inspect and they reported all was well, but may be at the end of the pumps life. It seems to be running more and more, so had it replaced to discover that was not the issue. So, I have spent $1880 with no result, Sleepless nights with the major rains and water seeping through basement walls. On March 6, I wrote the following email which has never been answered. “Thanks for checking things out today and getting a proposal together. We bought our sump pump system in July 2015 and it has been great up until this point. We have paid annually to have it checked to make sure that it was in good working order. We are not sure that was money well spent. Not by any fault of yours, but my disappointment in the Basement Doctor of late isn’t getting any better. As you know from our earlier conversation that I called the Basement Doctor on 12/19/2019 regarding the noise the system was making and, after paying $130, was told everything was okay, but the pump could just be going bad. So, after a couple of months with the noise getting worse and more frequent, we had the system replaced on 2/14/2020 for $1750. By my own discovery, the pump wasn’t bad at all, the outlet pipe was clogged. So. today you determined that, due to the pipes being slotted, roots and such can get in and clog it and so needs to be replaced. This brings up two more concerns: 1) At the time of the sump pump installation, they wanted to be sure that there was a good line from house to street, it didn’t appear that slotted pipe was a concern at that time! They originally quoted to replace the line from the house, around the end of the driveway to a point where I’d had an earlier repair made (Waterworks). This was 60 feet of pipe. When they did the installation, they found the line to be broken right at the house, so decided that we did not need to do the additional 60 of pipe. 2) The credit we were given for the 60 feet of pipe installation was $960. Your quote isn’t broken down, but it is double the lineal foot cost. See attached. I am interested in an alternate cost of replacing the line from the sump pump to curb only (not the front yard part). And another alternate cost to replace the line just to the sidewalk (115′?). I figure that there is gravel under the sidewalk, so shouldn’t be a root problem there. From the walk to the curb, I can clean it out or even replace it myself, if needed. Let me know if you can produce these two alternate quotes for us? Thanks again for coming out and checking things out”
The Basement Doctor
13659 E Main St
Reynoldsburg, OH 43068-3352
mybasementdoctor.com
(877) 264-9050
