Pay Tel Communications — They will scam you

Paytel is a company that offers phone calls from jail. I have a prepaid account. I have moved from the original address they had in 2018 and they have locked my account because the people who now live at my old address owe them money. I have fixed all of my address info and they are taking the money from my prepaid account and putting it on someone else’s account. I did not authorize them to do so. I have a prepaid account. It was set up prepaid. I have paid in a store since last June for my service. I haven’t been able to use a card. They have taken my money and refuse to unblock my account. They do know the person who owes them money is not me. They are aware that that person has a different telephone number and everything. They have added my money to someone else’s account that is not me. This is the only service I can use to speak to my loved one from jail. I have no other way of contact with them. I have always prepaid. I set my account up years ago as a prepaid account which they know. I have several emails of them telling me that I am responsible for someone I don’t knows bill because I once lived at or used the address they have now. People move all the time and it’s prepaid. I do not receive any sort of bill or letters from paytel. They never stated I must change my address is I move. It isn’t listed anywhere as of today. I pay prepaid for a reason and they know it is not me who owes them money. I have to pay before I can ever accept a call. There is no way I can owe them money. I set up a prepaid account. ( I wasn’t aware I needed documentation so I’m trying to gather what I have on hand. I just have added money and they took what was left.)

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